This is a true story that happened a few years ago. At times, it really is worth wondering whether career consulting firms really do genuinely aim to help their clients who are seeking work to land a job or just swindle away their money. All names have been changed.
She steps into the lift at 11.50am on a cloudy January summer’s day. It whooshes upwards just seconds after she presses the button for the floor where the career consulting firm is located in the sky-high Melbourne CBD office building.
Just a few days ago, she answered her ringing handphone to a chirpy career consultant called Mindy who probably wrangled her number from one of the career mailing lists she signed up for. Over the phone, Mindy offered to help her gain employment in the field of HR.
The girl had no interest in buying the services of this firm. But she was curious as to what they actually offered, and decided to play along with it.
The lift doors open. Palms resting lightly on top of the pockets of her pants, she wanders over to the white spick-and-span reception desk. The receptionist tells her Mindy will be out in a jiffy.
Ten minutes later a smiling Mindy waltzes out, shakes her hand and leads the way into an empty room with a white round table and chairs and shuts the door. Wearing a grey power-suit, from the looks of it Mindy couldn’t be much older than her.
They sit. Mindy asks if she brought her resume with her. She duly takes it out.
“Tell me a bit about yourself,” Mindy says in perfect English and in a laid-back tone one would use when chatting with a good, kind friend.
“I did an arts degree. Currently working on contract work,” she says.
“That’s very impressive. So you’re looking at dipping your toe in HR? What attracts you to working in HR? With your background in arts, this is very much possible. I see, from your resume, you’ve many transferable skills.”
“I’m definitely considering pursuing a career in HR,” she said and made up on the spot. “There’s a lot of communication involved, especially interacting with a great variety of people. Never a dull moment.”
“Let’s look at your resume.” Mindy pulls out a pen and swiftly draws arrows all over the resume. “This is great. You have a lot of experiences. To show off your skills, this section has to go here…and this….”
She watches Mindy in silence, thinking, This resume is tailored towards an office job, not for one in, say, showbiz media.
She clenches and unclenches her fists repeatedly and twiddles her thumbs under the table. She robotically nods once every ten seconds to appear attentive.
Done butchering the resume, Mindy casts it aside and pulls out some blank paper. Mindy draws a diagram (picture below) and says, “There are many stages you need to traverse to reach your dream job. You’re stuck here.”
She listens to Mindy explain the ins-and-outs of landing one’s dream job. Mindy really does genuinely seems believable, she muses silently. Mindy’s a career consultant who confidently shows, tells and draws a career path right before your eyes – logically.
Mindy’s iPhone that is on the table vibrates and its screen lights up. 12.45 p.m. Mindy’s next client has arrived. How time flies.
Mindy pulls out a single sheet paper detailing the courses her consulting firm offers. A one-off session that reviews your cover letter, resume and interview skills costs $445.
For roughly $1100, one gets 8 one-on-one sessions with a consultant, a package of services including refining your resume, access to the “hidden market”, training in salary negotiation and a list of job vacancies. Add another $600, you get additional sessions.
For close to $3000, one gets a 12 month-long program that offers all the services above and a 100% money back guarantee if one doesn’t secure a job by the end of it.
Sounds too good to be true. I don’t see the fine print anywhere. And a lot of the time securing a job is pure luck.
Mindy says, “After the first consultation, as part of the 8 session program, we’ll have your cover letter and resume ready to go so we can focus on networking. There’s lot of flexibility as to when you can attend these consultations. It’s up to you.
“It really is just about the cost of a unit at university per semester. You can pay upfront in full. There’s a 10% discount if you do. You can pay by installments, but you’ll incur a 10% interest on the total price. We accept credit cards.”
“I’m not worried about the financial aspect of the course,” she says to Mindy, combating the urge to cross her arms like an angry monkey refused a banana. “But I don’t have a credit card.”
“You can do a money transfer.”
“But I don’t do Internet banking.”
“Neither do I,” Mindy laughs.
Two-second silence. Which feels like an eternity.
“There’s an ATM just downstairs,” Mindy suggests, sounding honestly honest.
Cash payment. Which is a valid option. She places her right palm flat on the table in front of Mindy, making the slightest thudding sound. “I’ll come back another day.”
“The discount is only applicable today. That’s what my boss says. When did you graduate? You’re wasting time.”
Another round of two-second silence. She sees Mindy directing a rueful look at her.
“There were people waiting outside at reception when you came in, you saw. I’m free at 2 p.m. I can see you then again.”
Yet another bout of silence.
Mindy continues. “You have a lot of potential. But you don’t seem to be motivated enough to take the next step.”
* * *
No one has the right to feel pressured by career consulting firms into making an immediate decision involving parting with hundreds of dollars or so much cash at once.
Contrary to popular belief, fresh graduates and international students are not made of money, especially those from Asia. These Asian young people might swing their Gucci bags around and dress in designer garb, but most of the time their money is hard earned (be it from waiting tables in restaurants or from their parents).
Most of the time, they are relatively unfamiliar or just can’t get acquainted with local working culture and expectations that are often so different compared to their homelands’.
Many of them might wonder how one of Asian ethnicity can attain a successful career in an Anglo-dominated city. Seeing other Asians so outgoing, gung-ho and passionate about their jobs, in particularly Asian career consultants who look sharp, fervently gush over how they love what they do and emanate a “I’ve made it career-wise in Oz!” persona, can encourage these Asian graduates/students to look up to them and these agencies.
Many Asian international students come from cultural backgrounds where having a stable job that pays bucket loads is highly admired. In the eyes of many career consultancy firms, climbing the capitalist corporate ladder is a defining marker of success, financial success. It’s not surprising then that many Asian students/graduates in Australia meekly sign up to programs these firms offer without thinking their decision through.
Prospective clients of career consulting firms are definitely entitled to a second opinion before making a decision about the services they offer. These firms can be useful to some. After all, many of them boast glowing testimonials from satisfied clients who are supposedly employed with their assistance.
There are undoubtedly other places that dish out similar services. Career centres are a staple at universities today, offering free individual career consulting sessions with a trained career consultant and resume polishing services. There are countless of job application writing tips and tricks online.
* * *
8.07 p.m. She sits at her desk and sees an unread email on her laptop. She clicks on it.
“…As I mentioned in the consultation, a 10% discount remains for the full payment of our programs or installments if required which entails a 10% interest…Regards, Mindy.”
She leans back in her chair, stretching and splaying her stiff fingers.
She feels good for adamantly refusing to buy the firm’s services. She feels good about making her own decisions and even better, choosing her own career path at her own pace.
The future is definitely in the palms of her hands.